We understand the importance of timely delivery when it comes to online shopping. That's why we have partnered with a reliable logistics provider to ensure your orders are delivered efficiently. As items may be source from different places, delivery times may vary for certain products. However, rest assured that we always strive to deliver your orders as quickly as possible.
Delivery Address:
• Please utilize your residential or business address for the delivery to be completed successfully.
• We are not able to ship to any Postal addresses or courier/shipping forwarder.
• Please fill in the delivery address correctly before checkout process to avoid undelivered parcel and additional charges.
Shipping Fees:
• All shipping rates will be calculated per order based on the parcel(s) weight, dimensions and its final destination.
• Your applicable shipping fees will automatically be calculated and displayed in the order summary during the checkout process. This is done for your reference and acceptance before clicking the final “submit” button to finalize payment of your order.
Delivery Timelines & Conditions:
• Orders will be processed up to 1–2 business days to be ready for delivery. Orders will be delivered within 1–3 business days.
• There may be circumstances which extends delivery times, such as pre-order, pre-sale, adverse weather conditions or other reasons.
• Orders are shipped on business days only. Business days are Monday to Friday, 9am -6pm, excluding national holidays in Singapore.
• Once your order has been placed, it immediately starts going through our ordering process. Therefore, we unfortunately cannot cancel or change your order or order details even if it has not been shipped yet. Once you receive your order, you may return any products you don't want by following our Return Policy.
• For orders done before 12pm, processing day will be counted on that day. For orders done after 3pm, processing day will start on the next business day. Processing up to business days.
• We will not deliver on weekends or public holidays. Orders placed on Saturdays and Sundays will start processing on the 1st working day of the following week.
• Please make sure there is someone at the address provided to sign for and accept the delivery.
• Deliveries are limited to Singapore only.
• Delivery will be attempted three (3) times by our service provider, failing which the parcel will be considered as “Undelivered Parcels” (Refer below)
Undelivered Parcels & Additional shipments:
• All undelivered parcels will be returned to our warehouse.
• If you request for a new delivery/shipment, new shipping charges will be incurred. We will proceed with the delivery once payment has been made.
• Undelivered Parcels will be considered as returns and will be refunded.
